Overview
Our refund and return policy lasts for 10 days. If it has been more than 10 days since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
To complete a return, we need your receipt or proof of purchase.
【Yuanheng Service Commitment】
Your satisfaction is our top priority.
【Core Benefits】
Unworrying after-sales triple guarantee:
10-day no-reason return and exchange | 30-day satisfaction guarantee | Optional lifetime warranty purchase.
Full-process pleasant experience:
From selection to after-sales service, enjoy high-quality service at every step.
Flexible Solutions:
Support for both refund and replacement options
【Detailed Return and Exchange Policy】
Service Coverage
✓ Size mismatch ✓ Damaged goods ✓ Subjective reasons
✓ Wrong purchase ✓ Change of mind
(Note: The product must be unused and in its original packaging if possible)
Refund
After receiving and inspecting your returned item, we will send you an email to notify you that we have received your returned goods. We will also inform you of the approval or rejection of your refund.
If your refund is approved, it will be processed and the credit will be automatically applied to your credit card or original payment method within a certain number of days.
【Operation Process】
1. Initiate Application
Send an email to: nnyuanheng@outlook.com
2. Obtain Guidance
Including the designated return address and operation instructions
3. Return the Item
It is recommended to choose a traceable logistics service
4. Complete Processing
Replacement/new order or refund will be processed immediately upon arrival and inspection
【Special Note】
> Freight Cost: The return shipping cost is borne by the customer
> Pre-cancellation Policy: Unshipped orders can be cancelled immediately and a full refund will be issued
【Warm Reminder】
To protect the rights and interests of both parties, please be sure to:
> Keep the item in its original condition
> Use a traceable logistics method
> Communicate any abnormal situations in a timely manner
We always believe that a quality service experience begins with a sincere commitment. We look forward to creating a wonderful shopping journey with you!
Delayed or Missing Refund
If you have not received your refund, please first check your bank account again.
Then contact your credit card company. Your refund may take some time to be officially credited.
Next, contact your bank. There is usually a processing time before the refund is credited.
If you have completed all these steps but still have not received your refund, please contact us at nnyuanheng@outlook.com.
Special Offer Items
Only regular-priced items can be refunded. Special offer items are not refundable.
Need Help?
For questions regarding refunds and returns, please contact us at nnyuanheng@outlook.com.
