[Yuanheng Service Commitment]
Your satisfaction is our ultimate pursuit: Since the products are handmade, it will take 1 to 5 days for production. During this period, you can contact us via email and we will keep you updated on the production progress.
International logistics: JS express
Real-time tracking of international logistics：https://www.17track.net/zh-cn
Official email of Yuanheng Studio：NnYHstudio@outlook.com
[Core benefits]
● Three-layer worry-free after-sales guarantee：
10-day unconditional return and exchange |30-day satisfaction guarantee |Optional lifetime warranty
● Seamless experience at each stage：
From purchase to after-sales support – high-end services
●Flexible solution：
Offer refund or replacement options
[Return and Exchange Policy Details]
▶ Coverage scope
✓ Size error ✓ Product damage ✓ Unexpected order ✓ Change your mind
（Note: The items must be in an unused condition and it is preferable to keep them in their original packaging.）
▶ Timeline standard
Application window：Receipt
Refund processing within the next 10 calendar days:
Standard: 1-2 working days after receiving the goods
Credit card payment: Bank processing
Completion within a maximum of 5 working days › Reply
Promise: Reply to emails within 24-48 hours
▶ Step-by-step process
1️^ Initiate the request
Send an email to: NnYHstudio@outlook.com
2️^ Obtain guidance
Include return address and instructions
▶ Special note
◈ Return shipping cost is borne by the customer
◈ Cancellation of pre-shipment: Full refund for those whose order has not been dispatched
[Important Reminder]
Protecting Your Rights:
1. Keep the items intact and unused
2. Use traceable transportation methods
3. Report any issues promptly
We believe that excellent service begins with a sincere commitment.
We look forward to creating a wonderful shopping experience with you!