[Yuanheng Service Commitment]
Your satisfaction is our ultimate pursuit
[Core Benefits]
● Triple Worry-Free After-Sales Protection:
10-Day No-Questions-Asked Returns/Exchanges | 30-Day Satisfaction Guarantee | Optional Lifetime Warranty
● Seamless Experience Across All Stages:
Premium service from purchase to after-sales support
● Flexible Solutions:
Refund or replacement options available
[Return & Exchange Policy Details]
▶ Coverage Scope
✓ Incorrect sizing ✓ Product damage ✓ Subjective dissatisfaction
✓ Accidental orders ✓ Change of mind
(Note: Items must remain unused, preferably in original packaging)
▶ Timeline Standards
▸ Application window: Within 10 calendar days after receipt
▸ Refund processing:
Standard: 1-2 business days after we receive the item
Credit card payments: Up to 5 business days for bank processing
▸ Response commitment: Email replies within 24-48 hours
▶ Step-by-Step Process
1️⃣ Initiate Request
Email us at:nnyuanheng1@outlook.com
2️⃣ Receive Guidance
Includes return address and instructions
3️⃣ Ship Back Items
Tracking service strongly recommended
4️⃣ Finalize Resolution
Refund/replacement processed immediately after inspection
▶ Special Notes
◈ Return shipping costs are the customer’s responsibility
◈ Pre-shipment cancellation: Full refund if order hasn’t been dispatched
[Important Reminders]
To protect your rights:
➤ Keep items intact and unused
➤ Use traceable shipping methods
➤ Report issues promptly
We believe exceptional service begins with genuine commitment.
We look forward to creating wonderful shopping experiences with you!